Business Studies, Leisure and Tourism Workshops
Customer Care Workshop
We’ve been named the best zoo in the UK, and with 1.6 million visitors, we’re the UK’s most visited paid-for attraction outside of London.
In this workshop we’ll look at what we’ve learnt from our market research, and explore how we meet the needs of our visitors and why customer care is so important to us.
We’ll discuss our staffing structure, customer service training and how we deal with complaints.