Your Questions Answered

cheetah up tree - small - 1

These are the questions we get asked a lot, so if you’re wondering about anything it may well be covered here.

Q1. How much does it cost to come to Chester Zoo?

Q2. How do I get to Chester Zoo?

Q3. Can I hire a wheelchair?

Q4. What time does the zoo open?

Q5. Is it far to walk around the zoo?

Q6. What animals will I be able to see at Chester Zoo?

Q7. Can we buy an annual pass to the zoo?

Q8. Can I adopt an animal at Chester Zoo?

Q9. Is there an admission charge for carers?

Q10. What if I need to go out and come back in again?

Q11. Is there anywhere to store our belongings?

Q12. Is there an indoor picnic area?

Q13. Is there a cash machine or ATM at Chester Zoo?

Q14. Is smoking allowed within Chester Zoo?

Q15. When are the animals fed?

Q16. Can I feed the animals? Is it possible to hold any of the animals?

Q17. Does Chester Zoo have a volunteer programme?

Q18. Can I do work experience at Chester Zoo?

Q19. Does Chester Zoo do anything to help animals in the wild?

Q20. Can I buy any Chester Zoo related gifts?

Q21. Can I bring a group to the zoo?

 

Q1. How much does it cost to come to Chester Zoo?

That depends on the time of year, how old you are, and whether you qualify for a concession. It also depends whether you include the optional 10% donation, which means we can claim Gift Aid on your ticket. Read more about ticket prices.

 

Q2. How do I get to Chester Zoo?

You can come by car, train, bus or bike. Cyclists get 15% off their tickets! Read more about how to get here.

 

Q3. Can I hire a wheelchair?

Yes: we have a limited number of wheelchairs and electric scooters for hire. We just ask for a donation towards their upkeep. But please make sure you book in advance: just call 01244 389 482. You’ll need to pay a £10 deposit.

Find our zoomobility hut on our map.

 

Q4. What time does the zoo open?

We open at daily at10am. The closing times change with the time of year. We’re open every day except Christmas Day and Boxing Day. Read our full opening times.

 

Q5. Is it far to walk around the zoo?

We have 11 miles of mathway in total, winding around all the different animals. There’s also a monorail (for a small extra charge), which takes you across the zoo and gives you a bird’s-eye view of the animals. See our monorail stations on our map.

Or how about a leisurely boat ride along our waterway (also a small charge)? Read more about getting around. 

Read more about getting around.

 

Q6. What animals will I be able to see at Chester Zoo?

We have 11,000 animals altogether, from 400 species. Most of them are easy to see, but some (like the lions and tigers) have quiet areas with lots of planting, where they can get away from it all.

Obviously if it’s very busy, there may be crowds at some windows and you may have to be a bit patient. Read more about our animals.

 

Q7. Can we buy an annual pass to the zoo?

Absolutely: this is part of the package when you become a Member. It means you can come as many times as you like in a year for no extra charge. You also get discounts in our shops and restaurants.

 

Q8. Can I adopt an animal at Chester Zoo?

Of course. It’s a fantastic way to support our conservation work, and learn more about your favourite animal. You can adopt from just £50. Read more about adoptions.

 

Q9. Is there an admission charge for carers?

Visitors with disabilities (paying full adult/child admittance) may admit one accompanying carer free of charge. Please bring relevant proof of entitlement such as a blue badge, or a Disability Living Allowance letter or book (issued by the DWP benefit office).

 

Q10. What if I need to go out and come back in again?

That’s fine, as long as you get your hand stamped at the gate.

 

Q11. Is there anywhere to store our belongings?

Yes, we have lockers at the main entrance, next to the zoomobility hut. They’re £1 each.

 

Q12. Is there an indoor picnic area?

Yes, there’s a room next to the Arara Kiosk (near the Spirit of the Jaguar building) where you can eat your picnic inside.

 

Q13. Is there a cash machine in the zoo?

Yes – there is one outside the Guest Services pavilion at the main entrance. There is a small charge for withdrawals.

See where it is on the map.

 

Q14. Can I smoke in the zoo?

Smoking is only permitted in the smoking areas. You can find these on our map.

 

Q15. When are the animals fed?

That varies. You can see some of our animals being fed as part of the daily Animal Talks. Note that not every talk includes feeding.

 

Q16. Can I feed the animals? Is it possible to hold any of the animals?

We get this question a lot, as you can imagine. But we have a strict ‘no handling’ policy. We have to, because of biological security and our strict health and safety regulations. But our Keepers are always happy to answer questions.

Take a look at our Animal Encounters which give you the chance to feed some of our animals.

 

Q17. Is there a volunteer programme?

You can find out all about our volunteer programme opportunities on this page.

 

Q18. Can I do work experience at Chester Zoo?

Yes, there are limited opportunities for work experience. There are very specific requirements, though, including particular qualifications and experience if you want to work with our animals. Read more about work experience.

 

Q19. Does Chester Zoo do anything to help animals in the wild?

Absolutely! Conservation is the heart of what we do, and we invest money, time and technical support in a whole range of projects in natural habitats around the world. Read more about our conservation work, or visit our Act for Wildlife website.

 

Q20. Can I buy any Chester Zoo related gifts?

Yes! There are various zoo-related gifts you can buy, from vouchers to extra special experiences like being a Keeper or a Gardener for the day. Read more about our gifts and experiences.

 

Q21. Can I bring a group to the zoo?

Of course you can: the more the merrier! Groups of 15 or more can get a discount of up to 30%. Read more about group visits.

 

Today at ChesterZoo

It's Fri 25 Apr

Animal Talk Times
chif chaff chif chaff chif chaff