Frequently Asked Questions

Group Visits

Organising a group visit is no easy task so to help plan your visit we have answered your frequently asked questions below.

The zoo is open from 10am daily (except Christmas Day and Boxing Day).

You can see a map of the zoo here and copies are handed out on arrival.

Does Chester Zoo offer group rates? And who is eligible?

Who do I contact with a group enquiry?

How do I book a group visit to Chester Zoo?

How do I pay for a group visit?

Can I use a cheque for payment?

Can I use vouchers to pay for group visits?

Can I use promotional offers with a group booking?

Does Chester Zoo offer special rates to school or educational groups?

Who's eligible for free entry?

What if I have Chester Zoo members included in the group party number?

Can I organise picnic boxes for my group?

Do you provide activities for young children?

Where can I get information about access for visitors with disabilities?

I haven’t been to Chester Zoo and would like to familiarise myself before I bring the group, is this possible?

Can groups visit out of hours?

If I want to produce a tour programme brochure can I use Chester Zoo images?

Do you have any events on we can join in or can we organise our own?

How do I make our visit extra special?

 

Does Chester Zoo offer group rates? And who is eligible?

A discount is available for groups of 15 people or more. Up to 30% discount is given for group tickets purchased in advance of the date of the visit. 15% discount is given for group tickets purchased on the day.This can be an organised party like a children’s centre or brownie pack to a group of family and friends or group of students who wish to save on admission costs and club together.

Who do I contact with a group enquiry?

For general information about group visits to Chester Zoo, please contact group visits for help and advice, email groups@chesterzoo.org or call 0870 720 1507.

How do I book a group visit to Chester Zoo?

Buy in advance and save up to 30% off. When you know final numbers, book via our online shop for your group e‐ticket for fast track admission or call 0870 720 1507

How do I pay for a group visit?

Group visits can be purchased on the day at the 15% discounted rate, paid in advance by BACS or payment card including our online shop.

Vouchers are accepted. Group visits must be booked in advance to get the full discount rate. Vouchers should clearly state the name and address of the company responsible for payment and the number of visitors in the group. They are not valid unless countersigned by a member of staff.

Can I use promotional offers with a group booking?

Promotional offers cannot be used in conjunction with a group booking as a discounted rate is already applied for group parties.

Does Chester Zoo offer special rates to school or educational groups?

Chester Zoo can offer special packages for educational groups. Please call 01244 650205 for more details on how your school can join in or see the education section on the website.

Who's eligible for free entry?

Registered tourist board guides (on production of a valid badge) when escorting a group and coach drivers. Entry must be booked in advance on 0870 720 1507
or email groups@chesterzoo.org

What if I have Chester Zoo members included in the group party number?

Chester Zoo members receive free admission as part of their membership. They can still visit as part of the group but are not to be counted in the final numbers as they come in free of charge. You need a minimum of 15 paying visitors in the group to get the discounted group rate.

Can I organise picnic boxes for my group?

We offer picnic boxes for adults and children. These are ordered and paid for in advance and collected from June’s Pavilion or Café Bembe from 12 noon onwards. Please order when booking.

Do you provide activities for young children?

We have animal talks which are held daily at the animal enclosures. They are a live talk and we include a feed where possible. We also have a kid’s explorer trail available for groups to complete during their visit.

Where can I get information about access for visitors with disabilities?

We warmly welcome visitors with disabilities to Chester Zoo. We also welcome assistance dogs for visually impaired, hearing impaired and disabled people. The zoo is fully accessible for all and offer wheelchair hire if required.

I haven’t been to Chester Zoo and would like to familiarise myself before I bring the group, is this possible?

Yes, once you have paid for your group visit we offer a free pre-visit to help with completion of any risk assessments etc. Please call to arrange your free familiarisation visit.

Can groups visit out of hours?

Sometimes we have evening events at the zoo but there would be an extra charge for this. Please liaise directly with our Events team on 01244 650209.

If I want to produce a tour programme brochure can I use Chester Zoo images?

If you are producing a brochure and would like to use Chester Zoo images to help promote particular itineraries please contact the zoo on 01244 380280.

Do you have any events on we can join in or can we organise our own?

We have a range of events happening over the year so please see the events page on our website. If you wish to organise your own event, please contact our Events team on 01244 650209.

How do I make our visit extra special?

You can book your own tour guide to meet you on arrival and show you what’s new during your 90 minute tour. You can also pre‐order souvenir sets from our gift shops for your party and collect when you leave.

 

If you need more information you can call us on 0870 720 1507, or email groups@chesterzoo.org