Your Adoption Questions
Check out the frequently asked questions below for some of the common things we're asked about adoptions.
What adoption packages do you have available?
We have two different types of adoption packages:
• Animal Adoption Pack - over 100 species to choose from
• Adoption Gift Pack - 8 available species to choose from
How much does an adoption cost?
An Animal Adoption costs £55 regardless of which animal species you choose. You can, however buy additional shares in the same species at an additional cost of £55 per share.
Each additional share includes 2 more admission tickets and 1 Adopter Day ticket.
An Adoption Gift Pack costs £50 regardless of which of the eight available species you chose to adopt.
Payment is made as a one-off payment for the whole year but you are given the option to renew the adoption for a further year a month before the adoption expires. At this point you are welcome to swap the type of species you adopt.
Can I adopt an individual animal?
When you take out an adoption at Chester Zoo, you adopt the species as a whole rather than an individual animal.
This is because Chester Zoo is involved in a wide range of international breeding programs and individual animals need to be free to move to other zoos if necessary.
What do you receive in an Animal Adoption Pack?
An animal adoption includes:
• Welcome letter
• Two complimentary entrance tickets (each ticket is valid for one adult or two children/concessions)
• One Adopter Day ticket
• Personalised certificate
• Picture of the animal species you have chosen
• A current copy of our Z magazine (a further three issues of Z magazine are sent during the year)
• A thank you card
• An animal sticker
Although we try to include a picture with every pack, occasionally this is not possible if we do not have a photograph of a particular species.
The adopter day admission ticket can be used to attend one of two Adopter Days, during which the adopter will have the chance to meet the animal keeper that looks after that species and ask any questions.
What do you receive with an Adoption Gift Pack?
An Adoption Gift Pack includes:
• Welcome letter
• Two admission tickets that can be used at anytime during the adoption period (each ticket is valid for one adult or two children/concessions)
• Your name displayed on a 'Thank You' plaque near your adopted species
• Thank you card
• Personal adoption certificate
• One copy of our members' magazine, Z, packed with conservation news, zoo updates and a special kids' section
• A fact sheet full of amazing facts about your chosen animal
• Animal stickers
• A cuddly toy
What date does the adoption start?
If a start date is not specified on the application form, the adoption will automatically start from the date the adoption is processed. The start date also appears on the personalised certificate.
How long does it take for the adopter’s name to appear on the thank you plaque near the enclosure?
The adopters name will appear on the thank you plaque near the enclosure by the 20th of the following month in which the adoption starts.
Plaques are printed externally and encapsulated (waterproofed) so time is required for the information to be downloaded and for the printer to return the plaques to us.
Once erected the plaques remain in situ for one month after the adoption finishes to ensure they have been displayed for the period of one year.
How long does it take for the adoption to arrive?
You should allow 7-10 days for the adoption pack to arrive, especially around Christmas time when we are particularly busy.
The quickest way to apply for an adoption is to buy online, as your information can be processed immediately.
If an adoption is particularly urgent, a note can be placed in the comments box online requesting the pack to be sent by first class post.
How can I apply for an adoption?
There are several ways you can apply for an adoption. The easiest and quickest way is to click on buy online.
When you reach the adoption pages, photographs of the top 50 most popular species appear. Click on 'Adopt Me' next to the animal you want to adopt and you will then be asked to login, or register if you don't have an account with us.
If your favourite animal is not in the top 50 please contact the Adoptions office as we may still be able to arrange an adoption for you.
Alternatively, you can purchase an adoption over the telephone with the Adoptions Team on 01244 650204, or email firstname.lastname@example.org
You can also purchase an adoption at the Guest Services pavilion at the main entrance of the zoo.