Frequently Asked Questions

 

YOUR QUESTIONS ANSWERED

These are the questions we get asked a lot, so if you’re curious about anything it might be covered here.

Q1. How much does it cost to come to Chester Zoo?

Our best prices are available online, with savings of at least 10% on the prices at the gates. You can see the online price by going to our booking page and adding the tickets that you require. We’ll work out the total including any additional family savings. We currently require all members to book a ticket – although members now only need to book on weekends and during the October half term (at no additional cost, of course!).

The prices you pay depends on the time of year, how old you are, and whether you qualify for a concession. It also depends whether you include the optional 10% donation, which means we can claim Gift Aid on your ticket. We also have additional family discounts available.

Q2. How do I get to Chester Zoo?

You can come by car, train, bus or bike. Cyclists get 15% off their tickets! Read more about how to get here.

Q3. Can I hire a wheelchair?

Wheelchairs and mobility scooters can be booked with our team, once you’ve booked your tickets by emailing guest.services@chesterzoo.org Please put ‘Mobility’ as the title of your email. Please note these are subject to availability and booking is essential. We currently have a limited number available due to the new safety measures we have in place therefore we recommend booking early. We only have a small team working therefore it may take us a little longer than usual to get back to you. Thanks for bearing with us.

If you’d like to hire a buggy, you can book online when booking your tickets or on the day of your visit when you arrive. You’re more than welcome to bring your own buggy.

Please note that a refundable deposit will be taken when you collect the item. This area is at its busiest between 10 and 11, and due to the increased sanitisation taking place, we will do our best to help you as quickly as possible

Find our zoomobility hut on our map.

Q4. What time does the zoo open?

We open at daily at 10am. The closing times change with the time of year. We’re open every day except Christmas Day and Boxing Day.

Q5. Is it far to walk around the zoo?

We have 11 miles of pathway in total, winding around all the different animals.

Q6. What animals will I be able to see at Chester Zoo?

We have 27,000 animals altogether, from 500 species. Most of them are easy to see, but some (like the lions and tigers) have quiet areas with lots of planting, where they can get away from it all.

Obviously if it’s very busy, there may be crowds at some windows and you may have to be a bit patient. Read more about our animals.

Currently, some animal houses remain closed due to COVID-19.

Q7. Can we buy an annual pass to the zoo?

Absolutely: this is part of the package when you become a Member. It means you can come as many times as you like in a year for no extra charge. You also get discounts in our shops and restaurants.

Q8. Can I adopt an animal at Chester Zoo?

Of course. It’s a fantastic way to support our conservation work, and learn more about your favourite animal. You can adopt from just £55 which includes tickets to the zoo and other adopter benefits. Read more about adoptions.

Q9. Is there an admission charge for carers?

Visitors with disabilities (paying full adult/child admittance) may admit one accompanying carer free of charge. Please bring relevant proof of entitlement such as a blue badge, or a Disability Living Allowance letter or book (issued by the DWP benefit office).

Q10. What if I need to go out and come back in again?

That’s fine, as long as you get your hand stamped at the gate.

Q11. Is there anywhere to store our belongings?

Unfortunately, we’ll be unable to offer use of our lockers at this time for hire due to guidelines around hygiene.

Q12. Is there an indoor picnic area?

Unfortunately, we do not have an indoor picnic area available while we follow guidelines on social distancing.

Q13. Is there a cash machine in the zoo?

No, there is not a cash machine at the zoo.

See where it is on the map.

Q14. Can I smoke in the zoo?

Smoking is only permitted in the smoking areas. You can find these on our map.

Q15. When are the animals fed?

That varies. You can see some of our animals being fed as part of the daily animal talks at Chester Zoo. Note that not every talk includes feeding.

Please note: Animal talks are not taking place to help encourage social distancing government guidelines.

Q16. Can I feed the animals? Is it possible to hold any of the animals?

We get this question a lot, as you can imagine. But we have a strict ‘no handling’ policy. We have to, because of biological security and our strict health and safety regulations. But our Keepers are always happy to answer questions.

Take a look at our Animal Encounters which give you the chance to feed some of our animals.

Q17. Is there a volunteer programme?

You can find out all about our volunteer programme opportunities on this page.

Q18. Can I do work experience at Chester Zoo?

Yes, there are limited opportunities for work experience. There are very specific requirements, though, including particular qualifications and experience if you want to work with our animals. Read more about work experience.

Q19. Does Chester Zoo do anything to help animals in the wild?

Absolutely! Conservation is the heart of what we do, and we invest money, time and technical support in a whole range of projects in natural habitats around the world. Read more about our conservation work, or visit our Act for Wildlife website.

Q20. Can I buy any Chester Zoo related gifts?

Yes! There are various zoo-related gifts you can buy, from vouchers to extra special experiences like being a Keeper or a Gardener for the day. Read more about our gifts and experiences. Or you can take a look at our BRAND NEW online shop!

Q21. Can I bring a group to the zoo?

We’ll be restricting the numbers of visitors coming to the zoo each day so that we can safely facilitate social distancing measures, adhering to the latest government guidance. For that reason, we won’t be able to accept large group bookings which include people from multiple households at this time. Please keep checking back on our website for any updates.

COVID-19 Risk Assessment 

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