The North of England Zoological Society – Reporting on Payment Practices and Performance Regulations for the 6 months ended 30th June 2021

This statement is published in accordance with The Reporting on Payment Practices and Performance Regulations. It sets out the payment practices and performance of the North of England Zoological Society (“The Society”) and its wholly owned subsidiary Chester Zoo Enterprises Limited.

The Society’s Ethical Business Policy demonstrates its commitment to acting ethically and with integrity in all its business relationships and to implementing effective systems and controls to reduce the risk of poor payment practices and procedures that would negatively impact on any of its suppliers, its commercial relationships and its own reputation.

Payment Terms

The Society’s terms and conditions are published on its website They state that it pays suppliers on a net monthly basis. This means suppliers are paid on or before the last working day of the month following the date of a correctly rendered invoice. Suppliers will therefore be paid between a minimum of 28 days and a maximum of 62 days from the date of their invoice. The Society does not have standard payment terms expressed in a number of days.

If the terms and conditions were changed, suppliers would be notified my email. The Society aims to maintain strong partnerships with its suppliers and so any disputes are generally resolved by discussion between the key representatives from both parties.

However, if the dispute is unresolved, the Society reserves the right to appoint legal representation and if necessary to terminate the contract with immediate effect by giving written notice to the supplier.

Statements of policies and practices

The Society’s Procurement Policy sets out its commitment to ensuring that it procures goods and services in a way that is aligned to its mission and achieves value for money, generating benefits for the organisation and the economy, whilst minimising the impact on the environment and complying with all legislation.

The Society also has an Ethical Business Policy which sets an ethical framework for business activities undertaken by the organisation. The Society seeks to operate in a responsible, fair and sustainable way, with respect to the environment and others. The Society also seeks to work with companies, organisations or individuals who demonstrate their own ethical frameworks.

Copies of the Society’s Procurement Policy and Ethical Business Policy can be obtained on request from

All purchases made by the Society must be supported by an appropriate purchase order, supply agreement or contract, appropriate to the financial value and level of risk to the Society. A Scheme of Delegation sets out who can approve a purchase order or sign a contract on behalf of the Society.

The Society’s current financial systems do not currently allow for e-invoicing. Supply chain finance is not required by the Society and therefore is not available to suppliers.

The Society does not deduct sums from suppliers to remain on the supplier list.

The Society is not a member of a payment code of conduct. The Society’s payment practices are transparent, consistent and fair and as a result new suppliers do not generally request any accreditation beyond references from existing suppliers.

COVID-19 Impact

During the reporting period, the Society was forced to close the zoo to the public for 14 weeks, but continued to make payments to all of its suppliers on the payment terms stated above. This has helped reduce the financial impact on its suppliers and maintain strong commercial relationships. A small number of discretionary payments were made to our suppliers in advance of our stated terms to assist their cash flow where it had been materially impacted by the pandemic. As a result our payments within 30 days jumped to 15% from 9% in the preceding reporting period.

Statistics on Payment Performance

For the six months ended 30th June 2021

1.    The average number of days taken to make payments is 47 days.

2.    The percentage of payments made within;

30 days is 15%

31-60 days is 76%

On or after 61 days is 9%

3.     The percentage of payments due which were not paid within the payment period (agreed terms) was 9%

The Society will continue to monitor its payment practices and performance. This statement and the practices and policies within, will be reviewed and updated each year.

Elizabeth Carnie – Corporate Director

Jamie Christon – Chief Executive Officer