Is the zoo open?
We are sorry to say that from Tuesday 5 January the zoo will be closed.
This closure is part of the government’s national lockdown measures to control the spread of coronavirus.
We are looking forward to being able to welcome our visitors and members back as soon as it is possible. We will keep you updated by email and social media as soon as we have any more information about when this might be.
I’m a member, what will happen to my membership while you are closed?
We’re determined to bring you online events and updates while we’re closed, but understand that another disruption to visiting is hugely disappointing.
We hope that you’ll be able to continue your membership as normal during our closure as a way of supporting us through this really difficult time.
If you feel that you would like to extend your membership to compensate for the time that we’re closed then we completely understand.
You will receive an email from us with information about how to extend your membership, if you wish to do so.
I have a booking for the zoo during the time that you are closed. What can I do?
If you have a booking to visit the zoo during this period then we will be in touch with you by email. You have three options.
- Donate the price of the tickets to us to help us during this really difficult time. We’ll simply ensure that your money goes to keeping our wonderful conservation charity going. Let us know you’d like to do that here
- Transfer the date of your booking to a date from March – April 2021 here. You’ll need to have your booking reference number and to let us know which date in the future you’d like to visit. Then we’ll be able to make that change for you and you’ll be able to see your new booking information in your online account.
- Cancel your booking here. Simply give us your booking reference number and your details and we’ll make sure that the booking is cancelled and the money refunded to the account that you paid from. You don’t need to contact us. This will happen automatically within the next few weeks.
How can I help Chester Zoo during lockdown?
There are lots of ways that you can support us during the time that we are closed.
Our Online Gift shop is now open and is full to the brim with lovely zoo inspired gift ideas.
Buy an animal adoption – a lovely gift for any zoo fan, animal lover or simply a way of showing your support.
Become a member – and enjoy all of the benefits of membership, just as soon as we’re able to open again!
Can I still book tickets for the zoo?
You can pre-book tickets for APRIL ONWARD, but please note, these are pre-bookings ONLY.
Will school visits be allowed?
In line with government guidelines the zoo is currently closed.
If you are a school due to visit us in the next few weeks, we will be in touch to cancel your visit. If you have any queries or would like to book a visit at a later date please get in touch with our bookings team who will be more than happy to help firstname.lastname@example.org.
Even though a visit to the zoo isn’t possible right now, there is still lots of ways to engage with the zoo. You can book one of our virtual sessions and we have LOADS of free resources to support your learners at school or at home
Will the nature reserve be open?
Yes, our nature reserve will be open, but we must insist that those visiting are mindful of others in this space, and to observe social distancing and safety measures when visiting. Please follow national guidelines relating to essential travel away from home.
We have a question and can’t get through to anyone on the phone.
To ensure the safety of our staff we currently have a smaller team working at the zoo. This means that it’s taking us a little longer than usual to answer enquiries. You can find lots of information on our website.
For anything else, please email email@example.com and our team will get back to you as soon as possible.
Thank you for bearing with us at this time.
Can I visit the membership office?
Our membership office is closed.
You’ll find lots of information about how to buy a membership and our benefits here and can log in to your online account to check your membership details.
Please call us on 01244 650208 or email firstname.lastname@example.org if you have a question and we’ll get back to you as soon as we can.
I’m a member and can’t log in.
If you haven’t registered an online account before then follow this link here and register.
I’ve tried to register / log in to my account and can’t.
Please email email@example.com with your membership number and preferred email address and they’ll reset your password and ensure that the email address we have for you is up to date. Please bear with us as the team are dealing with lots of queries at the moment.