Chester Zoo achieves prestigious customer service honour
Chester Zoo is bidding to boost its reputation as one of the UK’s friendliest visitor attractions after achieving a prestigious customer service honour.
The zoo has been accredited with official World Host Recognised Destination status, recognising a commitment to excellence, as a result is delivering a major new programme of guest service training for its staff this summer.
Previously embraced by the 2012 London Olympics, with the ‘Games Makers’ heralded as an integral part to the success of the world’s biggest event, the customer service training programme has now been rolled out across 27 countries worldwide.
Licensed in the UK by performance and talent management expert, People 1st, the WorldHost suite of customer service programmes is aimed at raising global customer service standards.
Now, Chester Zoo has become the only UK zoo to achieve the World Host Recognised Destination status.