16+

Subject

  • Business Studies

At the zoo

CUSTOMER CARE WORKSHOP

Not only do we have 21,000 animals to look after we have lots of staff to look after too. There are over 700 staff that work here at Chester Zoo. Find out more…

In this workshop we’ll look at what we’ve learnt from our market research, and explore how we meet the needs of our visitors and why customer care is so important to us.

We’ll discuss our staffing structure, customer service training and how we deal with complaints.

Book now