We want all of our visitors to have an AMAZING day at the zoo. We’re working hard to be as accessible as possible.
Free entry for carers
Visitors with disabilities may admit one accompanying carer free of charge when they pay for a full adult or child ticket.
Our team may ask you to supply proof of entitlement when you arrive such as a blue badge, or a Personal Independence Payments letter (issued by the DWP benefit office).
We’re a fully accessible visitor attraction so visitors with wheelchairs, mobility scooters and limited mobility can relax and enjoy their day. We offer:
- Free disabled parking at the main entrance. Just let a car park attendant know when you arrive and they will direct you to one of our disabled parking spaces.
- Free entry for carers (see above for more information).
- Accessible pathways.
- Free wheelchair and electric scooter hire, subject to a £25 refundable deposit. Find out more.
- Accessible toilet facilities are available across the zoo site, including a changing spaces inside the Jubilee toilets with a hoist, adjustable bed and sink. Find our accessible facilities on our map.
- A wheelchair lift is available at the Realm of the Red Ape house for those who will struggle to use the ramp.
- Our Lazy River Boat Trip has wheelchair access (we’re sorry but electric scooters are not allowed, however if possible we can offer the use of a wheelchair for your boat trip at the Jetty. Please head down our exit and meet a member of the team there.
- Elephant Bridge and Wooden Bats Bridge have a steep gradient so ask if you need assistance in these areas.
- Many animal habitats have multiple viewing points so let us know if you need advice about the best places to view our amazing animals.
- We acknowledge the Sunflower Scheme and many members of staff are trained to recognise the symbol and offer assistance where needed.
- if you have any particular issues with queueing, please use the exit for our Lazy River Boat Trip and our team will be happy to help.
- For visitors who prefer not to be here during our busier times we would recommend that you visit outside of the school holidays and on weekdays where possible. We find our ‘off peak’ seasons a great time to be here at the zoo so that you can spend as long as you like with the animals that you love.
- If you’d like to visit as a group we have run group workshops for the National Autistic Society so have some experience of preparing ‘sensory’ experiences. If you would like a tailor made visit that will suit your needs then please contact our groups team via email on firstname.lastname@example.org.
If you have any questions then please get in touch and our admissions team will be happy to help!
Assistance Dogs who are registered with an accredited training provider are welcome on site. Please note that we do not allow any assistance dogs in training into the zoo.
Some of the animals can get spooked when they see a dog – even one as well trained as an assistance dog, so we ask you use this map as a guide.
If you are unsure of any of the areas highlighted on the map, please speak to one of our team members who will be happy to assist you.
- All registered assistance dogs must be up to date with their inoculations
- All assistance dogs must be kept on a lead at all times and under strict control
- Dogs must not be allowed to defecate anywhere in the zoo grounds and any incidents should be cleared away by their owners
If you have any questions please get in touch via the contact us page or call us on 01244 380280.
We’ve got lots of multi-sensory experiences and an amazing array of sounds and smells. These include:
- Daily animal talks with our Zoo Rangers. They help visitors discover cool stuff about some of the most endangered and exotic animals in the world!
- Our gardens have an array of textures. In The Plant Project you’re sure to be dazzled by the exotic colours, smells, shapes and textures of some of the world’s most incredible plants.
- Guided tours are available for groups – to help you get the most out of your visit why not pre-book your own personal tour guide?! Contact us for more information.
We have a Quiet Hour for our Christmas event The Lanterns in 2022. We’ve reduced the capacity for our guests who need a quieter environment to enjoy the event.
This will be on the 3rd December 2022 on our 4:00pm, 4:15pm, 4:30pm and 4:45pm time slots.
The Lanterns Quiet Hour is SOLD OUT for 2022.