Privacy Policy

North of England Zoological Society (Chester Zoo) is committed to protecting your privacy and security.

North of England Zoological Society (Chester Zoo) does not sell, trade or rent your personal information to others. Whenever you provide personal information we will treat that information in accordance with current UK Data Protection legislation. North of England Zoological Society (Chester Zoo) holds details about you on our database in order to process your enquiry and so that you can be kept up to date with relevant details about the zoo and our wildlife conservation activities. We will not share your information to third parties except where it's part of providing a service to you - for example; email communications (if opted in), order processing, customer research and profiling.

Financial Security

Security is one of the most significant concerns for both the purchaser and the supplier during an online transaction. North of England Zoological Society (Chester Zoo) uses Barclays Payment Services which uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

Transaction Encryption

The transfer of the purchase details from the Zoo site to Barclays Payment Services are encapsulated using encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.

Security for the Shopper

Any communication between the shopper and Barclays Payment Services is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.


A cookie is a very small text file that is placed on your hard drive by the server of a web page you visit. It is an individual label, which identifies you as a visitor - it cannot deliver viruses. Some of our cookies are generated automatically by the software we used to create parts of the site. We do not use cookies to store any personally identifiable information. Details on the cookies we use on our site can be found on our Cookie Policy page.

It is possible for you to stop or restrict the cookies set by Chester Zoo by changing your browsers settings, however this might possibly affect the functionality of the site.

For more data on cookies visit - this site also provides explanations on how to disable cookies on your computer.

Advertising & Analytics

We use advertising to show our banner advertisements on various websites as well as advertisements on search engine results pages. This drives traffic to our website, but also enables us to show specific advertisements to users who have visited our website. You can opt out of advertisment personalisation through Google services, and customise your profile using the Ads Preference Center. Additionally, information about advert preferences on Facebook can be found here.

The ads are displayed by third-party vendors, including Google across the internet. The North of England Zoological Society (Chester Zoo) use first-party cookies and third-party cookies together to inform, optimise, and serve ads based on user's past visits to the website.

Find out more about cookies in our cookie policy.

Links to third party websites

North of England Zoological Society (Chester Zoo) website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest or use to the Zoo’s website users. North of England Zoological Society (Chester Zoo) is not responsible for the content or functionality of any of these external websites.

Privacy-relevant Android permissions requested by our smartphone app


Used for permissions that are associated with accessing camera or capturing images/video from the device.

This permission allows our smartphone application to take user photos in order for them to be shared on social media (only if requested by user). The images are not used for any other purpose.