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Cookies make our site work better for you

We use cookies to provide you with the best, most personalised online experience possible. Just accept to carry on browsing or choose the type of cookies you're happy for us to see (you can change them anytime!)

Strictly necessary
These cookies are necessary for the website to function and cannot be switched off in our systems.
  • PHPSESSID - This is a general purpose identifier used to maintain user session variables, a good example is maintaining a logged-in status for a user between pages.
  • wordpress_logged_in - The cookie indicates when the user has logged on (Wordpress).
  • wordpress_sec_[ID] - These are functional cookies that allows users to remain logged into the site. Without these cookies users would be unable to log into the site or remain logged in once they are logged in.
  • wordpress_test_cookie - Used on sites built with Wordpress. Tests whether or not the browser has cookies enabled.
  • wp-settings-[ID] - The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-time-[ID] - The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • menuType - This cookie is used for A/B testing on behalf of Chester Zoo. The cookie is used to determine which of the two menu types the user will be presented with.
  • rejectMarketing - This cookie is used to check the user specified cookie options and retain said selection values.
  • intercom-id-[ID] - This cookie is used by Intercom as a session so that users can continue a chat as they move through the site.
  • SID - This is a very common cookie name but where it is found as a session cookie it is likely to be used as for session state management.
  • DSID - This cookie is set to note your specific user identity. It contains a hashed/encrypted unique ID.
Marketing
These cookies track online activity to help advertisers deliver more relevant advertising or to limit how many times a user sees an ad.
  • _fbp - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
  • _gcl_au - Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
  • 1P_JAR - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
  • A6 - This cookie is generally provided by MediaMind and is used for advertising purposes.
  • APISID - This DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor's interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.
  • ActivityInfo2 - This cookie is used to track conversions associated with a unique visitor and is used for attribution and ROI measurement.
  • CONSENT - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.>
  • ANID - This cookie is set to note your specific user identity. It contains a hashed/encrypted unique ID.
  • HSID - This cookie is set by DoubleClick (which is owned by Google) to build a profile of the website visitor's interests and show relevant ads on other sites.
  • IDE - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
  • NID - This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites.
  • OT2 - These are cookies set by our marketing/advertising agency in order for us to make our marketing activities more relevant.
  • OT_[ID] - These are cookies set by our marketing/advertising agency in order for us to make our marketing activities more relevant.
  • SAPISID - This DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor's interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.
  • SIDCC - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
  • SSID - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
  • _gat_gtag_UA_[ID] - Google Used to distinguish users.
  • eyeblaster - They provide multi-platform targeted advertising services (formerly MegaMind).
  • fr - Facebook tracks opted-out Facebook users with a cookie (fr) that is used for advertising purposes.
  • u2 - This cookie collects information regarding the website visitor's navigation throughout the site and the efficacy of the advertisements shown to the visitor during their navigation.
  • t1 - Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement.
  • tuuid - This cookie is mainly set by bidswitch.net to make advertising messages more relevant to the website visitor.
  • tuuid_lu - This cookie is mainly set by bidswitch.net to make advertising messages more relevant to the website visitor.
  • _ga - This cookie is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
  • _gid - This cookie name is associated with Google Universal Analytics. It stores and update a unique value for each page visited.
  • SL_C_[ID]_KEY - Smartlook to anonymously control individual visitors to the website, and stores various cookies.
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Contact Us

We’d love to hear from you and you can use our details below to get in touch.

If you have a question, you might find the answer faster using our frequently asked questions page, or the search box at the top right. To find out how to get to the zoo check these directions.

If not, fill in this quick form and we’ll make sure your question goes to someone who can help. Depending on the question, a response could take up to five working days during busy periods.

If your enquiry relates to Data Protection or you wish to exert any of your Rights under GDPR please follow this link

If you would like to speak to someone from our Guest Services team please call 01244 380280.