We’ve captured a few of the most common questions we’ve received about booking your tickets and have posted some answers below.

I can’t make a booking.

I’m so sorry that you have had problems booking. The demand for tickets has been quite overwhelming. There are no more bookings available at the moment but don’t worry. We’ll be releasing more very soon. I know the rush for tickets was quite frustrating today but rest assured we are working hard to enable as many of you to visit as possible, all whilst ensuring that your visit to the zoo can be as safe as possible. We’ve missed seeing you all over the last few months so we’ll look forward to seeing you soon.

I’m a member but can’t see the tickets.

There are no more bookings available at the moment but don’t worry. We’ll be releasing more very soon.

I’m a member and can’t log in.

If you haven’t registered an online account before then go to https://shop.chesterzoo.org/loginreg.aspx and register.

I’ve tried to register / log in to my account and can’t.

Please email membership@chesterzoo.org with your membership number and preferred email address and they’ll reset your password and ensure that the email address we have for you is up to date. Please bear with us as the team are dealing with lots of queries at the moment.

I’ve logged in but it says I don’t have any memberships.

It could be that your membership has expired. If this is the case then please email membership@chesterzoo.org and they’ll be able to renew your membership for you. If your membership is still valid then it might be that your online account isn’t linked to your membership record. Please contact membership@chesterzoo.org and they’ll be able to link the two together for you. Please bear with us as the team are dealing with lots of queries at the moment.

I made a booking but haven’t received a booking confirmation email

It can sometimes take a day or two for our system to send out the confirmation emails when we are so busy. We’ll make sure it reaches you before your visit but if you are still haven’t heard from us by the end of Friday then please try to make another booking.

I want to book for more than 6 people.

Social distancing is still in place in order to protect people from coronavirus. For this reason we are not allowing large group bookings at this time. Please help us to keep people safe by visiting only with your own household group or ‘bubble’. Please don’t meet up with other family and friends at the zoo. If you have more than 6 people living in your house then please contact guest.services@chesterzoo.org

I’ve booked too many tickets / for the wrong day / want to add an under 3 to my group / need to make changes to my booking.

Don’t worry. Email guest.services@chesterzoo.org and they’ll do their best to amend your booking for you. Please bear with us as we’ve had lots of messages. We promise to get in touch as soon as we can.

How often will you be releasing tickets / can I book for x date in the future?

At the moment we have bookings on sale for the next 4 weeks. We’ll be releasing more tickets very soon. Then we’ll be updating the bookings slots every week. We’ll be reviewing the numbers of bookings that we have available on a regular basis so that we can ensure that as many of you as possible can visit, whilst still staying safe.

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