Who? 

We love having big groups of visitors on a fun day out. Chester Zoo welcomes almost two million national and international visitors every year (after all, we are the most-visited wildlife attraction in the whole of the UK!)

We’ve put together this clever little guide to help our travel trade partners when planning their group trips to Chester Zoo.

Our travel trade information is perfect for people organising large groups of visitors to the Zoo, including accommodating people who’ve booked through third-party organisations, like:

  • Coach Tour Operators
  • Travel agents
  • Tourism partners
  • Business tourism partners

If you’re organising large party bookings, please see below for our guide to all things ‘group’! Chester Zoo are also proud to work alongside accommodation providers and other attractions in the area, and are happy to help you tailor your group booking to combine with these other options. 

Group Price Guide

When you book a group of 15 or more paying visitors, you’ll get 30% off our average expected price at the gate on the day! We’ll also give you a seasonal pricing calendar so you’ll always know the price you’ll pay, in accordance with the peak seasons listed below: 

1 January – 26 March Shoulder

27 March – 18 April Peak

19 April – 28 May Shoulder

29 May – 6 June Peak

7 June – 25 June Shoulder

26 June – 21 July Peak

22 July – 5 September Premium

6 Sept – 19 September Peak

20 Sept – 31 Dec Shoulder

Ticket agents

If you are an accommodation business, transport provider or tourist information centre and can sell between 50 and 500 tickets per year then you can access our ticket agent portal and receive 15% off our expected price at the gate on the day! The prices change in line with our own flexible pricing calendar, so you can guarantee you’ll always be offered a minimum of a 15% discount. You can either take the 15% as a commission and sell the tickets at our gate price, or pass the discount on to your guests. Pretty nifty, right? 

(N.B. Please note that your clients will need to be given a barcoded confirmation page in order to access the zoo).

If you’re already an agent you can log into the portal here.

Tourism Partner 

If you are an accommodation business, transport provider or tourist information centre and can sell more than 500 tickets per year then you will be given special access to our ticket agent portal and receive 30% off our expected price at the gate on the day. The prices change in line with our flexible pricing calendar, so you can guarantee that you’ll always be offered a minimum of a 30% discount! 

You can either take the whole 30% as commission, or sell for our ‘discounted retail price’ of 15% off the standard price on the day, whichever suits you best. Alternatively, you can use the tickets to present as a completed package alongside accommodation, travel and other attractions. 

The Animals

Though we have lots of other great things to do, we know that you’re probably visiting us to see our animals! You might want to take a look at all the animals we have here at the zoo, so that you can plan your itinerary around our exciting exhibits. 

No matter whether you’re most interested in amazing amphibians, stars of the sky or remarkable reptiles, you can choose which of our attractions you’d like to pay a visit to, and create your bespoke itinerary around the animals your group would most like to see.

Visit Safely

Food And Drink

When booking for a large group, we know you’ll need to plan time for a snack!

If you’re bringing your own picnic, we have lots of lovely picnic areas around the zoo. In the summer, the best place is near the Red Pandas, in the shade of Oakfield lawn. Another sheltered area perfect for a picnic is in Manado Town, in Islands. 

If you’re looking to book a venue for a special group event, consider our fine-dining option at The Oakfield, Chester Zoo’s beautifully-restored Grade-II listed building, at the heart of the site. With Christmas options available to book now, The Oakfield can cater for any event, whether it’s a corporate party or an intimate family meal. Please note, to help play our part in keeping everyone safe, all visitors must pre-book to visit the Oakfield.

We also have lots of restaurants and cafés around the zoo, serving lots of different hot and cold options, as well as plenty of kiosks selling snacks, drinks and ice creams. 

VIP

Are you looking for something a little more exclusive?
For that ultimate VIP experience, Chester Zoo can offer a personalised afternoon tour of the zoo, followed by a private dining experience. This fine-dining experience will encompass your exclusive visit to The Oakfield, our beautiful Grade-II listed building at the heart of the zoo. To find out more, follow the link or contact our Events team on 01244 380 280.

Find out more

Family-Friendly Fun! 

If your group includes younger children, Chester Zoo are happy to help! Enjoy our full day experience at the zoo with a special family-friendly tour, which can include lunch vouchers to be used at any of our restaurants or cafes. This full day experience for all the family additionally grants you access to our Treetop Adventure Experience*! Speak to a member of our team on 01244 380 280 to organise your family-friendly day at Chester Zoo. 

*Please note, height restrictions apply.

Half-Day Highlights

If your group is tight on time and you want to pack as much in to your visit to the North-West as possible, then we are delighted to offer a designated 2-Hour visit, which includes either a guided tour or a self-led tour of the key highlights of the zoo! If you want to include a spot to relax in your time with us at the zoo, you can add lunch or afternoon tea, as a quick refresher before you move on to another attraction in Chester or further afield. 

Important Information 

 

Special Requirements

If your registered coach or company group has group needs or special requirements, you may need a Familiarisation Visit. Once your group has been booked and paid for, you are able to book a familiarisation visit, including a risk assessment, for up to two visitors. Pre-book your familiarisation visit by contacting the team at groups@chesterzoo.org.

 

Parking

All visitors to the zoo can enjoy FREE parking, complimentary with your ticket to the zoo! We have designated coach parking and minibus parking areas on-site, to facilitate your transport and organisation of your group. 

 

International Visits

We love having international visitors from all over the globe! Each year, the zoo welcomes over one million visitors, many from abroad. In fact, we were the Ethical, Responsible and Sustainable Tourism Award Winner for 2019! There’s always something new to see and do at Chester Zoo, so be sure to come and visit us on your travels.