We are 100% committed to keeping you safe during your visit to the zoo but we need your help. Together we can stay safe and make sure a visit to the zoo is as wonderful as possible.

We’re still recommending that you stay 2m apart wherever you can. Please follow the local rules for your area as recommended by the government.

We ask that:

  • You do not visit the zoo if you or anyone you have been in contact with has the symptoms of coronavirus.
  • You are patient with staff who are helping to keep visitor numbers to a safe level in spaces where keeping 2m apart is more difficult.
  • You don’t meet or socialise at the zoo in group of more than 6 people.
  • You don’t mix indoors with anyone who isn’t part of your household.
  • You clean your hands regularly using our hand sanitising and hand washing stations.
  • You avoid touching surfaces in indoor and outdoor spaces and stand behind the yellow line at viewing windows.
  • You pay attention to one way pathways to help with social distancing
  • You don’t dwell too long in indoor spaces or at viewing points and be patient if you have to wait for other visitors to move on.
  • Following government guidance in England, you must wear a face covering when visiting ALL indoor spaces at the zoo, including our shops, takeaway food outlets and animal houses (with the exception of children under 11 years and those with medical or other exemptions). For animal health reasons you must also wear a face covering when visiting our lemur walk through experience. This applies to all visitors excluding children under 3 when carried by an adult.
  • You follow the local coronavirus rules in your area.

We promise we’ll:

  • Manage visitor numbers and provide safe queuing systems, signage and staff to help with social distancing.
  • Broadcast regular announcements across the zoo to keep visitors safe
  • Ensure there is as much fresh air in our indoor spaces as possible.
  • Carry out enhanced cleaning and provide plenty of hand sanitising and hand washing facilities .

Please help our staff and visitors by staying a safe distance from others and by keeping a close eye on your little ones at all times.

Thank you!

Your Visit

Your zoo ADVENTURE starts right here! Plan your BEST DAY and find out about the changes we’ve been making to help KEEP YOU SAFE.


The fight isn’t over for us just yet,


Thank you for all your support so far. Thanks for supporting us through donations, adoptions, fundraising and writing to your MP to help SAVE OUR ZOO. From the bottom of our hearts – thank you. There are still tough times ahead, but thanks for bearing with us.