What our guests are saying

The view from the balcony was unreal, being able to see giraffes, zebra and blesbok all close up in a natural environment for them.

Ben Hulland, Google review

Soaking in a copper bath on the balcony while giraffes wandered nearby? It’s the ultimate post-zoo treat.

Cathy Toogood, The Times

A magical experience. The staff were exceptional; they could not do enough for us.

Kate Smith, Google review

Although I’ve been fortunate enough to stay in hotel rooms with spectacular views in the past - from oceans to mountains - I have never stayed anywhere quite like this.

Eddi Fiegel, Daily Mail

An unforgettable experience & one we will definitely be partaking in again!

Katie Williams, Google review

This is one of my favourite places that we’ve ever stayed.

Georgie, age 12, quoted in Eddi Fiegel’s review for the Daily Mail

What makes the stay even more enchanting is that each booking directly supports Chester Zoo's pioneering work both here in the UK and globally.

Paul McAuley, Liverpool Echo

Enjoyed the evening stories and quiz in the lounge area, the Rangers were knowledgeable and enthusiastic!

Meachie, Tripadvisor review

Another unforgettable part of our stay was the Giraffe Keeper Kitchen Experience… Watching the giraffes stretch their necks to enjoy what the children had made was a moment none of us will forget.

Michelle Darlow, OK!

!The Reserve At Chester Zoo Is Set To Welcome Its First Guests This August17

Make your own unforgettable memories

See why our guests have called it "magical", "unforgettable", and "one of my favourite places that we’ve ever stayed."

Book your stay

Every stay supports vital conservation

By booking a lodge at The Reserve, you're helping protect endangered species across the globe - from giraffes to pangolins.

Book your stay