Cookie Policy
North of England Zoological Society (Chester Zoo) is committed to protecting your privacy and security.
Cookies used by Chester Zoo are not present to gather and use personally identifiable information from its users. Some of the cookies we use are necessary for site functionality and some of the cookies help improve your interactions with the site or provide us with non-personally identifiable data which will enable us to do so.
Listed in the table below are details on the cookies used on our site.
It is possible for you to stop or restrict the cookies set by Chester Zoo by clicking on the Blue Shield at the bottom left of your screen and changing your cookie preferences. However this might affect the functionality of the site.
For more data on cookies visit www.aboutcookies.org. This site also provides explanations on how to disable cookies on your computer.
At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on found here.
FIRST PARTY – STRICTLY NECESSARY
| Group | Cookie Name | Description | Lifespan |
| Amazon Application Load Balancer | AWSALBAPP-0 | This cookie is used in context with load balancing – This optimises the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers | 7 days |
| AWSALBAPP-1 | 7 days | ||
| AWSALBAPP-2 | 7 days | ||
| AWSALBAPP-3 | 7 days | ||
| Chester Zoo | cookietest | Used for checking to see if the browser is set to block or allow cookies | Session |
| Microsoft | .AspNetCore.Antiforgery.n5smXfCLZv0 | ASP.NET Core is developed by Microsoft and is used in the coding of our website | Session |
| .AspNetCore.Mvc.CookieTempDataProvider | 1 year | ||
| .AspNetCore.Session | Session | ||
| OneTrust | OptanonAlertBoxClosed | We use OneTrust for our Cookie Preference Centre. This cookie is used to determine whether a visitor should be shown the cookie banner. You can see OneTrusts cookie policy here: https://community.cookiepro.com/s/article/UUID-1e75fb0d-bb79-2af8-cb85-f905d16f1220?language=en_US | 1 year |
| OptanonConsent | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. You can see OneTrusts cookie policy here: https://community.cookiepro.com/s/article/UUID-1e75fb0d-bb79-2af8-cb85-f905d16f1220?language=en_US | 1 year | |
| Shopify | _orig_referrer | Our Online Retail Shop is built on Shopify, which uses different cookies and other tracking technologies, including strictly necessary, performance, advertising and social media or content cookies. For more information about the cookies that Shopify uses and why please see more details on their website: https://www.shopify.com/uk/legal/cookies | 2 weeks |
| _secure_session_id | 24 hours | ||
| _shopify_m | 1 year | ||
| _shopify_tm | 30 minutes | ||
| _shopify_tw | 2 weeks | ||
| secure_customer_sig | 1 year | ||
| shopify_pay_redirect |
FIRST PARTY – FUNCTIONAL
| Group | Cookie Name | Description | Lifespan |
| Chester Zoo | _cmp_a | This is a first party cookie placed by Chester Zoo for the proper functioning of the site. | |
| _tracking_consent | 1 year | ||
| cart_currency | 13 days | ||
| chesterzoo_session | Session | ||
| keep_alive | 13 days | ||
| split_test_plan_your_vist_food_drink | 30 days | ||
| wpm-domain-test | Session | ||
| Flickr | localization | Flickr is used to upload images to our site. You can see their cookie policy here: https://www.flickr.com/help/cookies | |
| Stripe | __stripe_mid | Stripe are one of the companies we use to process payments and donations. You can see their cookie policy here: https://stripe.com/en-nl/cookie-settings | 30 minutes |
| __stripe_sid | 30 minutes | ||
| Word Press | wpm-domain-test | This is a first party cookie placed by Chester Zoo for the proper functioning of the site. | Session |
FIRST PARTY – PERFORMANCE
| Host Type | Category | Group | Cookie Name | Description | Lifespan |
| Performance | Chester Zoo | _landing_page | This cookie is placed by Chester Zoo and is used to track, report, and analyze on landing pages. | 2 weeks | |
| Google Analytics | _ga | We use Google Analytics to understand how users are navigating our website, see how often content we publish is used and to test changes to improve the user experience. Your IP address is anonymised. See https://policies.google.com/privacy?hl=en-GB | |||
| _ga_Q69FR5VMY6 | |||||
| _ga_W7ZJH8PWQG | |||||
| _gat_UA-nnnnnnn-nn | |||||
| _gid | |||||
| Shopify | _s | Our Online Retail Shop is built on Shopify, which uses different cookies and other tracking technologies, including strictly necessary, performance, advertising and social media or content cookies. For more information about the cookies that Shopify uses and why please see more details on their website: https://www.shopify.com/uk/legal/cookies | 30 minutes | ||
| _shopify_d | Session | ||||
| _shopify_s | 30 minutes | ||||
| _shopify_y | 1 year | ||||
| _y | 1 year | ||||
| HotJar | See hotjar website for list | Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. For more information see their website: https://help.hotjar.com/hc/en-us/articles/6952777582999-Cookies-Set-by-the-Hotjar-Tracking-Code | Various |
FIRST PARTY – TARGETING
| Group | Cookie Name | Description | Lifespan |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 3 months | |
| Google Conversion Tracking | _gclxxxx | Google conversion tracking cookie. You can see more information at Google’s Privacy Policy: https://policies.google.com/privacy?hl=en-GB | 3 months |
THIRD PARTY – STRICTLY NECESSARY
| Group | Cookie Name | Description | Lifespan |
| Dotdigital | __cf_bm | We use DotDigital to deliver our service emails, email marketing campaigns, and online surveys. You can see information about their domains here https://support.dotdigital.com/hc/en-gb/articles/115000608744-All-the-tracking-domains-we-use and their cookie policy here:https://dotdigital.com/terms/cookie-policy/ | |
| __cflb | |||
| Shopify | _pay_session | Our Online Retail Shop is built on Shopify, which uses different cookies and other tracking technologies, including strictly necessary, performance, advertising and social media or content cookies. For more information about the cookies that Shopify uses and why please see more details on their website: https://www.shopify.com/uk/legal/cookies | |
| cookietest | Used for checking to see if the browser is set to block or allow cookies | Session | |
| Stripe | m | This cookie is places by Stripe who are one of the companies we use to process payments and donations, and is used for fraud prevention. You can read more here:https://stripe.com/gb/cookie-settings | 2 years |
THIRD PARTY – FUNCTIONAL
| Group | Cookie Name | Description | Lifespan |
| Dotdigital | LP-77AC873E458B29FF4T6R547B243DD658C55A | We use DotDigital to deliver our service emails, email marketing campaigns, and online surveys. You can see information about their domains here https://support.dotdigital.com/hc/en-gb/articles/115000608744-All-the-tracking-domains-we-use and their cookie policy here:https://dotdigital.com/terms/cookie-policy/ | |
| responder-4T6R-BJB | |||
| responder-4T6R-BX3 | |||
| Survey-Started-c0fcdde0eb2b269e6ryu5e71f6977c79e607 | |||
| Survey-Started-ce8f8cede3937f206nje2d9db30c4601ac1d | |||
| Google ReCAPTCHA | _GRECAPTCHA | This cookie is set by Google and is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. You can see more information here: https://policies.google.com/privacy | 180 days |
| Issuu | iutk | This cookie recognises the user’s device and what Issuu documents (e.g. Chester Zoo Annual Report) have been read. See Issuu’s cookied policy: https://issuu.com/legal/privacy | 180 days |
| Theta360 | _hydrangea_session | We use Theta360 for displaying 360 degree images on our website, for example to look inside our restaurant and meeting rooms. You can see the Theta360.com privacy policy here: https://theta360.com/en/privacypolicy/ |
THIRD PARTY – PERFORMANCE
| Group | Cookie Name | Description | Lifespan |
| Theta360 | _ga | We use Theta360 for displaying 360 degree images on our website, for example to look inside our restaurant and meeting rooms. You can see the Theta360.com privacy policy here: https://theta360.com/en/privacypolicy/ | |
| _gat_UA-103936770-2 | |||
| _gid |
THIRD PARTY – TARGETING
| Group | Cookie Name | Description | Lifespan |
| Amazon Ad Server | ActivityInfo2 | Amazon Ad Server – Sizmek (formerly DG MediaMind) – cookie used to provide multi-platform targeted advertising services. You can read more about it here: https://www.sizmek.com/pdf/Sizmek_Privacy_Policy-2023_JAN_01.pdf | |
| eyeblaster | |||
| OT_1073746556 | |||
| OT2 | |||
| u2 | |||
| fbsr_153293215474042 | Used by Facebook to enable ad delivery or retargeting | ||
| NID | This cookie is used to deliver ads as part of the Google Ads suite. You can see the relevant cookie policy here: https://business.safety.google/adscookies/ | ||
| Google DoubleClick | IDE | This cookie is set by Doubleclick (which is owned by Google). It is used to provide ad delivery or retargeting via Googles real time bidding advertising exchange. You can see the relevant cookie policy here: https://business.safety.google/adscookies/ | 13 months |
| test_cookie | 15 minutes | ||
| media.net | visitor-id | This cookie is placed by Media.net which is a global online advertising technology network. You can read more about it here: https://www.media.net/privacy-policy/ | 180 days |
| quantserve.com | mc | This cookie is placed by Quantserve.com. They create web beacons and cookies operated by audience research and behavioural advertising company Quantcast. You can see more information here:https://www.quantcast.com/privacy/ | |
| scorecardresearch.com | UID | This cookie is placed by ScorecardResearch which is part of a company called Full Circle Studies, which is owned by comScore. It provides market research data to Chester Zoo through a mixture of online surveys and the use of web beacons. It provides a uniquely assigned, machine-generated user ID and gathers data about activity on the website. You can see more here: https://www.scorecardresearch.com/privacy.aspx | |
| YouTube | CONSENT | This cookie is set by YouTube (owned by Google). We use YouTube to play videos on our Website. You can see more information here: https://business.safety.google/adscookies/ | 2 years |
| VISITOR_INFO1_LIVE | 180 days | ||
| YSC | Session |
Online Sales through Shopify
Our Online Retail Shop is built on Shopify, which uses different cookies and other tracking technologies, including strictly necessary, performance, advertising and social media or content cookies. For more information about the cookies that Shopify uses and why please see more details on their website, here.