Rainy Day Guarantee
24 May - 8 June
We can guarantee you’ll encounter some of the rarest animals on the planet.
We can guarantee your visit funds our vital species-saving conservation work.
We can guarantee a great day out.
But the one thing we can’t guarantee? The weather! Until now…
Our Rainy Day Guarantee is here to help make sure you get a fantastic day out, even if the weather isn’t very good.
If you visit between 24 May and 8 June and it rains continuously for two hours, then you can come back and visit us for free on another day*
This means that you can enjoy a great day out without having to worry about the weather on your chosen date!
How it works
Our rainy day guarantee is simple. If you’ve booked online and it rains consistently for two hours during your visit, we’ll send you an email explaining how you can return again on a different day, free of charge. You’ll just need to keep hold of your original ticket which will still be valid for your rainy day replacement.
There’s still plenty of exciting things to do at the zoo when it rains. You can explore our immersive indoor spaces, like Hidden Savannah and Monsoon Forest and Tropical Realm. Or why not enjoy a meal in one of our award-winning restaurants while you wait out the rain? Our animals also enjoy all weathers so a rainy day can still be a fun one, just don’t forget the waterproofs!
*Terms and conditions
• The Rainy Day Guarantee applies to visits between 24 May 2025 and 8 June 2025.
• The Guarantee only applies to full day tickets booked in advance through the Chester Zoo website.
• Tickets are only valid for a single return free visit to gain entry to Chester Zoo. You cannot transfer your free return visit for an alternative date, should it rain again.
• Free return visits will only be accepted upon presentation of the original ticket(s) from your first visit with a valid ID.
• The date of your original tickets must be on an eligible rainy day as determined by Chester Zoo, initiated by two or more hours of continuous rain.
• Visitors who have pre-booked on an eligible rainy day will receive an email on how to redeem a free return visit within two days.
• Free return visits need to be redeemed by 31 July 2025.
• No cash alternative is available, tickets cannot be re-sold or exchanged.
• Return visits are subject to availability.
• Return visits can only be exchanged for the same original ticket type and only apply to zoo entry (i.e. an Adult ticket for an Adult ticket).
• The Rainy-Day Guarantee does not apply to special events or experiences such as Afterglow or our animal encounters.
• Any other additional paid-for activities are exempt and do not apply.
• Full zoo regulations apply.
• Chester Zoo has the right to refuse entry and withdraw the Rainy-Day Guarantee offer at any time.
• This offer is available on full day tickets purchased in advance through the Chester Zoo website, and is not applicable to complimentary tickets, schools or groups, corporate events, private hire, short breaks packages or tickets purchased through a partner discounted ticket and/or third party.