We know things are going to feel a bit different when you visit,, so here is some information about the changes we’ve been making to help keep you safe.
All of our toilet facilities (apart from those within cafes and restaurants) will be open, with limited capacity to enable social distancing. Our team will be carefully managing these areas, and so there may be a short wait to use the facilities. All of our washrooms will be cleaned thoroughly and regularly throughout the day for your safety.
Face coverings must be worn within all toilet facilities.
We’ve reopened many of our indoor animal habitats. So you can now visit the Tropical Realm, Realm of the Red Ape, jaguar and monkey houses, plus Dragons in Danger, Lemur Walkthrough and the Giraffe and Butterfly house. You can also access the Tsavo aviary, Tsavo rhino house , Giraffes & Okapi, Plant Project, Parrot Breeding Centre, Bali Starling Aviary and the Sumatran Aviary by Tigers.
From 14 September, the aquarium and chimp house will also be open during weekdays. Indoor animal habitats will close at 4.30pm.
Our Main Shop and more of our food and drink outlets, including The Oakfield are also open. You must wear a face covering in all indoor spaces and must not mix indoors with anyone from outside your household. Please check our FAQs for more information about wearing face coverings and our social distancing measures in these spaces.
You’ll still be able to park free of charge at the zoo, as normal. We’ll be asking that visitors please respect social distancing measures when leaving and returning to their vehicles. On arrival you may need to wait in your vehicle to maintain social distancing from other visitors.
Wheelchairs and mobility scooters can be booked with our team, once you’ve booked your tickets by emailing firstname.lastname@example.org Please put ‘Mobility’ as the title of your email. Please note these are subject to availability and booking is essential. We only have a small team working therefore it may take us a little longer than usual to get back to you. Thanks for bearing with us.
We also have a number of one way systems to help all visitors respect social distancing. Please download a map for more information.
You’ll need to let us know you are visiting by booking online (Members MUST book on weekends and during the October half term). Please choose your day carefully, due to high demand, we won’t be able to amend your ticket booking once purchased.
Following government guidance in England, you must wear a face covering in ALL indoor spaces at the zoo, including our shops, takeaway food outlets and animal houses (with the exception of children under 11 years and those with medical or other exemptions).
For the health of our animals, you must also wear a face covering when visiting our lemur walk through experience. This applies to all visitors excluding children under 3 when carried by an adult. This is a specific request from our animal experts who are taking similar precautions when in close contact with these animals.
We’ve opened up more of our food and drink outlets and outdoor seating areas across the zoo. As well as Manado Street Kitchen, hot food will be available from June’s Food Court with limited indoor seating, and our contemporary British pub, The Oakfield* Pre-booking is essential
Additionally, 10 kiosks can be found around the zoo with Ice Creams, Drinks, Snacks and Hot Dogs, as well as a pop up bar outside the Oakfield (when the weather permits!)
*To keep safe, all visitors must pre-book a table.
Please use our picnic areas and where possible, please take your waste home with you for responsible disposal
Our Main Shop will be open from 12pm daily, with special arrangements in place to help keep you safe. There are also smaller shops by the Oakfield.
All of the purchases you make from our shop support our zoo and our vital conservation work to prevent extinction.
Following government guidance in England, we ask that you wear a face covering when visiting our shops. You will also need to wear a face covering in any other indoor space in the zoo.
OPENING TIMES & GETTING HERE
We’re open daily from 10am with FREE on-site parking. Last admission is 30 minutes before closing.
We’re easy to get to – we’re not far from the M56 or Chester city centre. Once you get onto the A41, from whichever direction, simply stay on that road until you reach a roundabout with a large wooden ark on it. From there follow the signs into the zoo. Sat Navs get confused so please ignore them once you get onto the A41. And don’t turn down Flag Lane North as it’s a dead end.